202 Route 27, Raymond, NH, 03077
Email: firstname.lastname@example.org Website: http://www.harjula.info
expert with strong knowledge of networking, hardware, software applications,
printer configurations, as well as
Solid experience with
operating system migrations from Windows XP to Windows 7/10 and Windows Server environments.
Technical knowledge of
Office applications including Windows Server roles and features. Knowledgeable
in Anti-Virus and spyware/malware
Project Management to
ensure successful delivery of solutions that meets or exceeds customer’s
EDUCATION: NHTI - Concord, NH
on CCNA certification
Hesser College - Manchester, NH
Degree in Computer Science
OPERATING SYSTEMS: Windows 7,8.1,10, Server 2008/2012/2016
Server Roles and Features (Active Directory, DHCP, DNS)
Word, Excel, Outlook, PowerPoint, Visio, Remote Desktop
APPLICATIONS: Acronis True Image, Symantec Ghost, TeamViewer,
LogMeIn, Cisco WebEx,
Micro Anti-Virus, Kaspersky Anti-Virus, McAfee Anti-Virus
NETWORKING: Cisco IOS, HP Networking, Dell SonicWall, Ruckus WiFi, LAN/WAN, TCP/IP,
Standard Network Cabling Design and Installation
2017- 2017 Systems
Administrator E&R Laundry and
Dry Cleaners Manchester, NH
- Responsible for effective
provisioning, installation/configuration, operation, and maintenance of
systems hardware and software and related infrastructure.
- Defined the needs, benefits, and
technical strategy of a wide variety of mission critical solutions.
- Provided support of operations
staff in training, daily operations, testing and rolling-out of servers, software
applications and network hardware.
- Install new / rebuild existing
servers and configure hardware, peripherals, services, settings,
directories, storage, etc. in accordance with best practices and
- Oversaw, designed and implemented
network solutions including WAN/LAN topologies to enhance network
2014 - 2017 Network Manager Fusion
Connex Londonderry, NH
a diverse team of technology professionals committed to customer
satisfaction through implementation of custom built technology solutions
for our clients.
a wide range of IT support to small and medium sized businesses including
Windows Server Migrations, Network design and implementation including
campus wide WAN/LAN solutions utilizing VLANs.
sales team in provided product technical information to deliver best in
class solutions to our clients
and implemented customized video surveillance and WiFi
solutions directly to our clients.
2007 – 2014 Certified
Retail Solutions On-Site Services Manager Dover, NH
for creating a new service department within an established OEM
parts supplier company.
and developed business relationships with nationwide clients requiring
IT infrastructure to include servers, workstations, plain paper
and Zebra label printers as well as networking equipment.
closely with national clients to define and implement custom staging and integration
processes for nation-wide delivery of technology rollouts.
an extensive compliment of on-site services ranging from legacy upgrades
to break-fix services.
1997 – 2007 NETS Electronics,
Inc. District Service
Manager Bedford, NH
a dynamic staff of twelve off-site Field Service Engineers throughout
northern New England.
customer satisfaction and consistency through on site follow up visits.
for employee interviews, hiring, counseling, and terminations.
and put into practice policies to help team members become more productive
and provide a higher level of customer satisfaction.
innovative IT solutions to arrive at workable improvements to increase
efficiency and productivity.
1992 – 1997 NETS Electronics,
Inc. Management Support
Engineer Bedford, NH
technical recommendations to all levels of management on a broad range of
hardware and software.
and installed multi-million hardware upgrades for Year 2000 compliance.
industry detailed training and technical support for customers and
technicians on several versions of hardware.
to be an expert in DOS, Windows and SCO UNIX.
knowledge of Microsoft Office and Windows applications.
volumes of technical documentation to assist Field Engineers.
1988 – 1992 NETS Electronics,
Inc. Field Service Engineer Bedford, NH
as a Field Service Engineer repairing PCs throughout New England.
as a component level bench technician for in house component repair
facility providing support for IBM PCs.
and maintained off-site computer systems with direct daily interaction
with my customers.
A+ Certified Corning
Fiber Optic Connector Solutions
Axis Camera Certified
Professional Milestone Video
Surveillance Advanced Certification
References furnished upon request